Off The Record

Opening up new lines of support  

Twickenham-based counselling charity, Off The Record, launched a new helpline for young people thanks to a £4,800 grant from OneRichmond. 

Off The Record Twickenham is a registered charity providing drop-in counselling, information and sexual health services for young people across the Richmond Borough. The new helpline offered support from a trained counsellor for young people struggling with stress or anxiety, or parents looking for help and advice.  

100% of the young people who were asked about the helpline said they felt supported, listened to or understood, and 91% parents or guardians felt more informed and better able to support their child.  

“The counsellor showed understanding and empathy but also gave me some practical advice and links to follow up. And somehow, she managed to give me hope, and helped me put my issues in perspective, whilst not dismissing them as unimportant. I’m so grateful to her and to this invaluable organisation.”